This Privacy Policy describes how ASHISH RAMESHBHAI RATHOD trading as RB CNC Tools (GST: 24BVQPR7886H1ZM) collects, uses, and protects your personal information.
1. Information We Collect
When you contact us, request a quote, or interact with our business, we may collect the following information:
- Your name and business name
- Contact details including phone number and email address
- Technical requirements and drawings you share for quotation purposes
- GST/business registration details for invoicing
- Communication history via WhatsApp or email
2. How We Use Your Information
We use the information collected for the following purposes:
- To respond to inquiries and provide quotations
- To process orders and deliver services
- To issue GST-compliant invoices
- To communicate project updates and delivery schedules
- To improve our services based on feedback
- To comply with legal and taxation obligations under Indian law
3. Information Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information may be shared only in the following circumstances:
- With logistics partners for delivery coordination
- With our accountant or GST consultant for compliance
- When required by law, court order, or government authority
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Technical drawings, specifications, and any proprietary information you share are treated as confidential and used solely for the purpose of fulfilling your order.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws and regulations — including the GST Act which mandates retention of transaction records for a minimum of 6 years.
6. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time
7. WhatsApp & Email Communication
When you contact us via WhatsApp (+91 91061 89512) or email (rbcnctools@gmail.com), your messages and contact details are retained for business correspondence purposes. We do not use these for any purpose beyond serving your inquiry.
8. Cookies & Website
Our website is a static informational site and does not use tracking cookies, analytics scripts, or third-party advertising technologies that collect personal data.
9. Grievance Officer
For any privacy-related concerns, please contact:
ASHISH RAMESHBHAI RATHOD
RB CNC Tools, Shed No. 3, Classic Industrial Area, Kothariya, Rajkot – 360022, Gujarat
📧 rbcnctools@gmail.com
📱 +91 91061 89512
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date. Continued use of our services constitutes acceptance of the revised policy.